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Return Policy
Thank you for choosing Sundriesx! We are committed to providing you with quality products and services. To ensure your rights, we have formulated the following return policy. Please read the following carefully to understand our return process and conditions.
Return of defective products
If the product you received is defective, such as damaged, missing components, or not as described, you have the right to initiate a return. Please contact us within 48 hours of receiving the goods and provide relevant evidence (such as photos or videos) so that we can process your request as soon as possible.
Returns for non-defective reasons
For returns for non-defective reasons, such as dissatisfaction or wrong orders, the product must be in its original packaging and all included accessories are complete. Return requests must be made within 7 days of receiving the goods.
Return steps
Contact customer service: Please contact our customer service team by email or phone to let us know the reason you want to return the product.
Provide evidence: Depending on the reason for the return, you may need to provide the following evidence:
Defective products: before and after photos of the original packaging, photos or videos of the defective product, visual documentation (including photos, videos or screenshots) showing the product failure.
Non-defective products: before and after photos of the original packaging, photos of all included accessories.
Get a Return Authorization: Our customer service team will review your request and provide a return authorization and return address upon confirmation.
Returning the item: Please use a reliable courier service to return the item to the specified address and keep the shipping receipt for reference.
Refund Time
Refunds are usually processed within 3-5 business days after we receive and inspect the returned item. Refunds will be refunded to your original payment method.
Shipping Costs
Defective Products: For returns due to product quality issues, shipping costs are borne by us.
Non-defective Products: For returns due to personal reasons, shipping costs are borne by the customer.
Warranty Service
We provide warranty service for products that encounter quality issues during the warranty period. The warranty period varies for each product, please refer to the product page or contact us for specific details.
Damaged Goods
If your goods are physically damaged due to improper handling by the courier, such as a cracked screen:
Before signing for delivery: If possible, report the problem to the courier representative before signing for delivery, who will guide you through the complaint process.
After signing for delivery: Please take photos of the damage and contact the local courier office to file a complaint and seek compensation.
Notes
Return period: All return requests must be made within 30 days of receiving the product.
Product status: The returned product must be in its original packaging and with all included accessories.
Refund method: Refunds will be made to your original payment method.
Contact us
If you have any questions about the return policy or need further assistance, please contact our customer service.
By continuing to use our platform, you confirm that you have read, understood and agree to abide by the above return policy. Thank you for choosing Sundriesx!